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22 Jul Negative Reviews: Avoid the Courtroom Drama

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The experiences that your clients have with your business and share online is more than word of mouth advertising; it’s where potential customers can get a sense of the kind of service you may provide them with. Studies tell us what we already know; most...

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11 Aug When a Negative Review is Posted, This is Not the Time to Hide, but Own It.

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how to respond to negative reviews
Handling an online firestorm of negative reviews can seem like the last thing you want to do. Online business and reviews may not be your forte, especially if you are of the proponents of letting your great service/product/staff do the talking. The problem with this strategy? 88% of consumers trust online reviews as much as they do personal recommendations, and at least 66% of consumers check online reviews before trying out a business. The many ways you can handle things when the Proverbial s&%t hits the fan.
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13 May Sites that Allow you to Respond to Online Reviews [INFOGRAPHIC]

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sites that allow owner responses

The relationship that your company fosters with your current client base is important. Putting effort into the customer connection pays off as it resolves doubts, boosts enthusiasm for what you do and helps the patrons of your business spread the word about what a great...

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20 Apr Change your Online Reputation Before your Customers do it for you

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Change your Online Reputation
Your online reputation starts before customer reviews are posted, but are you paying attention? Doing so doesn’t mean you have to spend hours scouring the web. You just have to listen, organize and tackle those conversations, and first determine what it is you’ll do with what to do with what you find.
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14 Apr How to Spot Fake Reviews

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how to spot fake reviews

Reviews are only valuable if they can be trusted to be unbiased and real. Here are 10 tips you can use to spot the fakers....

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15 Mar 5 Rules When Responding to a Negative Review

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Negative Review

Negative reviews are a part of doing business and always have been. However, in this technological age they are more visible, more urgent, and can cause greater damage than before. That's why it is important now, more than ever to appropriately mediate those reviews. Do not fret, because they can be easily handled and it could even boost your company image if it's done in a professional and genuine fashion. Keep in mind that no matter the situation, one of the most important things to do and the first step when dealing with negative reviews is to simply listen to the customer. Below are five rules that will help any company or organization when dealing with negative reviews and get business back on track.

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01 Aug Should a Business Owner Respond to Online Reviews?

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Should a business owner respond to online reviews

Responding to online reviews that critique your business can seem a bit daunting for many business owners. If the review is negative, should you explain your side of the story in a public forum? If it's a positive review, is there any need to follow up? If...

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