In today’s world, a business’ Net Promoter Score (NPS) is one of the best ways to measure the average customer experience. NPS is calculated by taking data from simple one-question surveys completed by your customers and separating each customer into categories of promoter, detractor, or...
Picture this: you’re taking that special someone to a restaurant you’ve never been to before, though two of your coworkers have given you their confident recommendations. You search the restaurant online and find a handful of great ratings but without comments. You tap the website...
It’s time to explore a topic WebPunch loves, the all-important Net Promoter Score (NPS). As a savvy business owner, you are likely aware of the methods and standards that help gauge your customer experiences and improve your business along the way. You may even use...
During the holiday season, it’s hard not to think about “A Christmas Carol,” Charles Dickens’ famous story about the curmudgeonly Ebenezer Scrooge, but high school honors English students are probably also familiar with his novel “A Tale of Two Cities.” In the social media sphere,...
When your business receives feedback, both good and bad, we have to agree with Mr. Gates that there are lessons to be learned. But how can this data be gathered, and what is the strategy behind it?There are several popular ways to measure customer’s experiences...
