May 2018

26 May VIDEO: Getting Negative Reviews from Google and Yelp Removed

Posted by: Matt Jones

How do you get reviews removed on Google and Yelp? That's the big question people always ask us and we've got the answers for you. My name is Matt Jones. I'm your teacher and this is WebPunch's School of Online Reputation Management.

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16 May VIDEO: How to Respond to Positive Reviews

Posted by: Matt Jones

Welcome to another episode of WebPunch's Online Reputation Management School. I'm Matt Jones, your teacher, and today we're going to be discussing how to respond to positive reviews. A lot of people ask us, "Well, I understand why I need to address negative reviews but why should I respond to positive reviews?" We're going to give you some good reasons. We've got those covered up with our paper because we know a lot of you rascals like to sneak ahead.

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04 May VIDEO: How to Respond to Negative Reviews

Posted by: Matt Jones

Hello, and welcome to WebPunch's School of Online Reputation Management. I'm your host and teacher, Matt Jones, and today we'll be discussing a topic that invokes fear, anger, and sometimes panic from business owners. Yes, we're talking about negative online reviews. This is a subject that if it's not handled properly can definitely negatively impact your business and hurt your online reputation. We're gonna give you a few tips on how to handle these pesky suckers so that you guys can really shine online.

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18 May Customer Feedback Survey | How to Set Up a Lost Prospect Survey

Posted by: Matt Jones

Life can be pretty hard sometimes. There are times when your basement floods or your car gets towed or that rare occasion where the lottery ticket you bought turns out to be a dud. In business, there are times when you don’t close the deal and when that happens, it can really shake the confidence of your sales team and company as a whole. The prospect seemed so interested. Was it the PowerPoint slide likening your competitor to David Hasselhoff that threw them off? Was it because the candy bowl at your conference table was filled with Smarties? Why aren't you in full-on pizza party mode celebrating this new client? Take a deep breath and don’t let your sky fill with little dark clouds that track your every movement! Tomorrow is a new day! Winston Churchill once famously stated that "All men make mistakes, but only wise men learn from their mistakes.” How can businesses gain a better understanding of what they need to improve upon in order to not lose more business in the future? How about creating a lost prospect survey that asks those lost prospects why they didn’t choose your company?

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17 May When Following up with Customers Goes Too Far

Posted by: Matthew Van Deventer

When does following up with your customers go too far? Probably when it’s arguably become some form of harassment, or just downright annoying! Don’t kill your online reputation over one review.

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14 May VIDEO: How to Win with Customer Experience

Posted by: Matt Jones

What is up, WebPunch nation? This is your professor, Matt Jones, coming at you from Denver, Colorado, here to drop some knowledge about what's going on in the world of reputation management and how you can make things better for your business. First and foremost, what is up with my fabulous mustache? Let me show you what's going on with this nonsense. I don't know. You know, I was shaving the other day and I just thought, "Gosh. I look even more silly and more ridiculous than I usually do so I might as well just live with that. Enjoy that for a few more days." So, that's what we've got to do as men and entertain ourselves with the things that grow from our bodies. Anyway, don't think too much about that.

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09 May Gauging Employee Loyalty with eNPS®

Posted by: Matthew Van Deventer

We are usually more critical of ourselves than other people are of us. In the mirror my “dad bod” looks to me more like Mr. Chub-a-lub than others (at least that’s what they’ve told me!). To you, your communication skills may be lacking more than your co-workers think they are. That canvas you painted is missing everything and may never be perfect, but collectors are pining for it. A company’s employees will point out faults of their employers more often and harsher than its customers will.

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04 May VIDEO: Google + Review Gating

Posted by: Matthew Van Deventer

Welcome, WebPunchers, to another edition of WebPunch's School of Online Reputation Management. I am your host and professor, Matt Jones. What's been going on lately? Gosh, I just got back from Europe where I was frolicking in fields of tulips and seeing brown bears and I went to Dracula's castle, which was amazing, and had Danish in Denmark and just had an amazing time in Sweden and saw pirate ships and it was an awesome time. So back to work and back to some big things for the world.

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03 May How To: 4 Steps to Closing the Loop from Detractor to Promoter

Posted by: Matthew Van Deventer

“Turn that frown upside down!” That’s an industry phrase, right?

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02 May In Your Corner: How to Respond to Reviews on Yellow Pages

Posted by: Karin Siccardi

We are Rachel Noel and Karin Siccardi and we are part of WebPunch’s Review Response Team. The two of us spend our days responding to online reviews and we are thrilled to be able to share what we’ve learned. Today we'll be talking about responding to reviews on Yellow Pages so sit back, relax and enjoy the YP show.

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