Hello, and welcome to WebPunch's School of Online Reputation Management. I'm your host and teacher, Matt Jones, and today we'll be discussing a topic that invokes fear, anger, and sometimes panic from business owners. Yes, we're talking about negative online reviews. This is a subject that if it's not handled properly can definitely negatively impact your business and hurt your online reputation. We're gonna give you a few tips on how to handle these pesky suckers so that you guys can really shine online.