So we’ve told you about Disappearing Reviews on Yelp and have shown you the Hierarchy of Yelp from the standpoint of consumers; but all of this is meaningless if your business hasn’t made its way to Yelp. Let’s backtrack a bit - we want to let you know why WebPunch believes that your business needs to have a Yelp presence. Not to sound too cliché but ...You want to be where everybody knows your name.
Responding to online reviews has increasingly become a business’s most important tool for capturing new customers and retaining the ones they have. As an online reputation management company, we at WebPunch are champions of the online review and of responding to those online reviews, both positive and negative. We want to understand how and when businesses are responding.
Our Reputation Management Software is the brain of WebPunch and from the beginning, we’ve put a lot of energy into that sucker. It’s the piece that is always running in the background; constantly analyzing, organizing and prioritizing information. The heart is our one-on-one customer service and our Reputation Defenders who craft online review responses.
Make sure your Yelp views do not get filtered and put into Yelp's "Not Recommended" folder. I'm Matt Jones, I'm your professor of reputation knowledge and I'm here to talk to you more about that. If you're a business owner, one of your biggest complaints on Yelp is that you get reviews on Yelp, but they're put into Yelp's "Not Recommended" folder. And if you're not sure where that is, scroll down on your Yelp profile, and on the bottom page, or towards the bottom of the page, there's a little grayed-out section and that's where the filtered reviews are for you. There are certain things that we know that if a Yelper does, their reviews are probably going to be put into this folder. Here's what you can make sure to NOT do in order to make sure that your reviews are getting posted on Yelp. Again, if you're soliciting reviews from your customers, please make them aware of some of these rules so that their reviews are seen and also for the world to be able to see them.