April 2017 - WebPunch

20 Apr Just Say No When You’re Tempted to Review Your Own Business Online

Posted by: Karin Siccardi

Before we dive into the nitty-gritty of why you shouldn’t review your own company online, let’s first lay some groundwork. You already know that the reputation of your company should be one of your top priorities and that online reviews are extremely important for your business.

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19 Apr Top 10: Classic Responses to Negative Google and Yelp Reviews

Posted by: Ginger Jones

We’ve got some great examples of businesses responding to reviews.

Below are some online reviews from business owners that will make you go WOW. Some are funny, some are aggressive and some are just downright practical ways of responding to reviews to get them taken down.

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18 Apr Why Responding to Online Reviews in a Timely Manner is Critical

Posted by: Matthew Van Deventer

“I love waiting for a response,” said no one, we’re guessing, ever. That’s going to be the first reason we give for why responding to online reviews in a timely manner is critical.

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12 Apr UNITED AIRLINES: How to NOT Treat Customers, Kill Your Reputation

Posted by: Matthew Van Deventer

On Monday, United Airlines gave the world a great example of what NOT to do to your customers: have armed guards drag them away.

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04 Apr Glassdoor: Importance of Employees Talking Positively About You

Posted by: Matthew Van Deventer

We are adding another important tool to your online reputation toolbox: Glassdoor. Most of the time, we talk about what you can do externally to bolster your business’s online reputation, like seeking customer feedback or managing your online reviews.

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11 Apr The Measure of ROI on Online Reputation Management

Posted by: Matt Jones

Ever used an online review site like Yelp or Google Maps to make a purchasing decision? Maybe it was a restaurant or cleaning service you had heard of but weren’t quite sure about its quality so you turned to online reviews. You’re not the only one. Online reviews are becoming one of the driving factors behind consumers’ purchasing decisions and as a result, online management reputation is a critical part of a business’s marketing strategy.

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